To lead and manage the team and manage the department strategy in line with company strategy.
To set up and ensure optimized processes and systems are available to support efficient and effective daily operations.
The incumbent is not only required to manage a team but also to be actively involved in a constant improvement process as well as in the digitalization of processes as a process owner for all operational processes.
Additionally, companywide business process, policy, and business continuity management is part of this role.
Drive and deliver continuous process and efficiency improvements whilst ensuring benchmark service levels are provided to our customers and dealers for markets.
Manage business analytics for Team Operations and apprise management on a regular basis. Provide assistance for critical decision-making on customer & operational issues.
Drive digitization and innovation within the Operations function in conjunction with HQ standards.
Manage business relationships with key stakeholders in the markets, HQ, and the HUB.
Assist in escalation and/or decisions related to fraud prevention and other checks, including interfacing with local market decision-makers.
Ensure the development of the team through regular assessments and training.
Responsible for Business Continuity Management for credit and operations processes.
Ensure support for external audits and develop internal audit mechanisms to manage business risk.
