Responsibilities

• Assists the Operations Manager in ensuring smooth operations of the business to maintain long-term client relationship

• Assists the Operations Manager in delivering the priorities, targets, goals and ISO objectives set out in the strategic plans, aligned to the company’s core values, mission and vision statements

• Engages clients proactively to understand their needs and ensure timely delivery of services to maintain high client satisfaction

• Resolves escalated customer issues and complaints

• Communicates and coordinates job commencement with sales and clients ensuring smooth execution of the services

• Builds effective working relationships with the Sales team and clients

• Carries out site inspection at prospect/client’s site and provide recommendation

• Assists in preparing and formulating budget, growth strategies and implement the growth action plan

• Prepares weekly site visit report and provide and update in the weekly operations meeting

• Manages and motivate subordinates to achieve the objectives of the Company

• Ensures SOPs are adhered to in order that all jobs carried out are with consistent output

• Monitors and recommend the processes within the Company to improve the department’s efficiency and ensure that all processes are in compliant with company standards

Requirements:

• Diploma in Entomology/Microbiologist, Engineering or its equivalent

• Bachelor’s Degree qualification will be highly regarded

• 4-5 years of experience in a similar capacity in hygiene/pest control services or facilities management environment will be an advantage

• Able to work after hours and has the knowledge in scheduling

• A team player with the ability to manage a team and work across all levels within the organization

• Good interpersonal and communication skills with a high level of proficiency in verbal and written English and Bahasa Malaysia

• Good analytical skills, result oriented, organized, detailed and committed to deadlines

• Action oriented, innovative and resourceful with the ability to work independently in a dynamic & fast paced environment

• Possess problem solving and decision-making skills

• Computer literate with knowledge in MS Office applications