The position oversees the digital & IT, facilities & outsourcing management, and procurement management functions of the University and the two colleges. This senior leadership role is critical in ensuring operational excellence, driving efficiency, and fostering innovation across these key areas to support the education and research endeavours of our client. 

Key Responsibilities:

• Operational Leadership: Oversee and coordinate the functions of digital & IT, facilities & outsourcing management, and procurement management functions to ensure seamless operations and alignment with the Group and our client’s goal of becoming a successful academic health system.
• Strategic Planning: Develop and implement strategic plans for each functional area, focusing on operational excellence, innovative delivery and cost-efficiency.
• Digital & IT Oversight: Oversee the IT team in the management of IT infrastructure, digital transformation projects, cybersecurity, and the adoption of new technologies to drive innovation and operational efficiency supporting the education and research endeavours.
• Facilities Management: Ensure effective management of physical facilities, including maintenance, space planning, safety, and compliance with relevant regulations and standards to ensure excellent students and staff experience.
• Outsourcing Management: Develop and manage outsourcing strategies, overseeing third-party service providers to ensure quality, performance, and cost-effectiveness. In doing so comply to the Group and our client’s policies and procedures.
• Procurement Management: Lead the procurement team to develop and execute sourcing strategies, manage supplier relationships, and ensure cost-effective purchasing of goods and services. In doing so comply to the Group and our client’s policies and procedures.
• Budgeting and Financial Management: Develop and manage budgets for digital & IT, facilities & outsourcing management, and procurement management functions, ensuring optimal allocation of resources and cost control.
• Team Leadership: Build, mentor, and lead high-performing teams across the respective functions, fostering a culture of collaboration, accountability, and continuous improvement.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) for each area, driving performance improvements and achieving operational targets.
• Stakeholder Engagement: Collaborate with senior leadership, business units, and key stakeholders to understand their needs and ensure that operational strategies support their objectives.
• Compliance and Risk Management: Identify and mitigate risks associated with digital & IT, facilities & outsourcing management, and procurement management functions, ensuring business continuity and compliance with all relevant policies and procedures.

Qualifications and Background:    

The ideal candidate will have a broad operational background, exceptional leadership skills, and a track record of managing complex, multi-disciplinary teams.

• Education: Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field; Master’s degree preferred.
• Experience: Minimum of 12 years of experience in operations management, with significant experience overseeing digital & IT, facilities, outsourcing, and procurement functions, with at least 7 years in a leadership role.
• Leadership Skills: Proven ability to lead and inspire multi-disciplinary teams, manage complex operations, and drive strategic initiatives.
• Technical Skills: Strong understanding of IT infrastructure and digital technologies, facilities management, outsourcing best practices and procurement processes.
• Strategic Thinking: Strong strategic planning and execution skills, with the ability to align operational functions with business goals.
• Financial Acumen: Solid understanding of budgeting, financial management, and cost control principles.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels.
• Reporting Skills: Excellent reporting skills for the purpose of the Board and high-level committees and external requirements. 
• Problem-solving: Strong analytical and problem-solving skills, with a focus on innovation and operational efficiency.
• Certifications: Relevant certifications such as PMP, ITIL, or similar are advantageous.

This job description outlines the primary duties, responsibilities, and qualifications required for the General Manager for Operations position. It is not exhaustive and may be subject to changes as the organisation evolves.