Key Job Responsibilities:

• Lead workshops in identifying gaps and improvement opportunities that will improve patient experience and satisfaction (eg. waiting time, process optimization etc) and drive the organization towards patient centered services. 
• Key liaison person for internal and/ or external stakeholders in implementing transformation programs. 
• Drive change management in the organization via workshops, training and on-ground support. 
• Responsible in project execution across hospitals and alignment with the program objectives, ensuring timely and quality delivery. 
• Assist his/her supervisor in developing and implementing strategies that are in alignment to the vision and mission of the organization. 
• Assist in the governance and reporting of progress of ongoing transformation projects to the relevant committee. 
• Support the hospital-wide implementation and adoption of healthcare technology and digital capabilities that is aligned with the strategic direction of the organization. 
• Any other duties as may be assigned by superior.