The Head of Business Office is responsible for providing strategic leadership, operational oversight, and governance of the hospital's end-to-end Revenue Cycle Management (RCM). The role ensures efficient, patient-centred, and financially sustainable Business Office operations while driving operational excellence, revenue optimisation, compliance, patient experience, and continuous improvement.

The Head of Business Office oversees all Front Office and Back Office functions, including Patient Registration, Admissions, Accident & Emergency Registration, Bed Management, Patient Payment, Chief Cashier, Guarantee Letter (GL) Verification, Inpatient Billing, Credit Administration, Case Review, Insurance & Corporate Billing, and Revenue Assurance.

The role also serves as the Business Office lead for hospital revenue governance, robotic surgery audit, pricing governance, audit coordination, and the Hospital Fees Committee to ensure compliance with hospital policies, insurance requirements, and regulatory standards.