● Acts as a strategic partner on the leadership team and works closely with the team to coordinate efforts to ensure company objectives and performance metrics are met.
● Oversees business activities, operational processes and infrastructure while looking for opportunities of improvement and providing strategic solutions.
● Manages day to day operations of the business while balancing the responsibilities of special projects for increasing operational efficiency and productivity, cost optimization, systems and process improvements.
● Ensure that all operational, administrative, and compliance requirements within the company are being properly identified and executed as required by management and regulatory-based best practices.
● Identify, deploy, maintain and optimise a cloud based project/task management system to effectively track and measure business and personnel productivity with comprehensive best practices knowledge sharing across the entire organisation.
● Works collaboratively with leadership to identify and develop and/or improve systems, processes, controls and procedures with the goal of achieving sustainable business scalability.
● Manage the overall Human Resources function including benefits, payroll, statutory, recruitment, learning and development, culture, performance management, retention strategy and succession planning.
● Coaches, develop and monitor team members to ensure they are delivering against key business metrics and ongoing tasks while reinforcing positive morale, and upholding company values.
● Establish and maintain credible, professional relationships with external professional services vendors and effectively work with them on an ongoing basis
● Provides timely, accurate and complete reporting on the people, operations and special projects while providing clear and concise recommendations for improvements.