Program Manager

The Program Manager responsible for the end-to-end technology (TMT) modernisation program delivery.  The role is to develop detailed project plans, coordinate and to complete projects on time, within budget and within scope.  Prepare and report project status on regular basis to Senior Leadership Team.

The position reports to the Head of Project Management Office.

DUTIES AND RESPONSIBILITIES

• Develop project plans in alignment with the organization's strategic plans and objectives.
• Develop project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
• Serve as the main point of contact in all matters related to the technology (TMT) modernisation program delivery.
• Establish, manage, and maintain healthy relationship with all stakeholders without compromising on deliverables and outcomes.
• Liaise with cross-functional internal teams (including Sales, Finance, Technology, Engineering, NetOps, etc.) to drive an exceptional project experience.
• Coordinate resources and third parties/vendors for the flawless execution of projects
• Track progress and ensure all projects are delivered on-time, within scope and within budget.
• Driving periodic project reviews and mitigating risks with due diligence and a data driven approach.
• Reporting, analysing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders’ questions and problems are resolved properly and quickly.
• Identifying process inefficiencies and compliance issues and implementing strategic solutions.
• Escalate project issues to the senior leadership team when needed.
• Track and manage changes in project scope, schedule, and costs.
• Create and maintain comprehensive project documentation.

REQUIREMENTS AND QUALIFICATIONS

• Minimum of a bachelor’s degree in information technology, computer science, engineering, or any related field.
• Minimum of 15 years of professional project management experience with TMT transformation.
• Experience in IP/Transmission network modernisation & migration, data centre setup, security, OSS/BSS is preferred.
• Knowledge of MVNO, hosting, SaaS, cloud-based application, software development life cycle (SDLC).
• PMP/PRINCE II certification or equivalent is a plus.
• Excellent verbal and written communication skills, with demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including C-level.
• Excellent listening, negotiation, and presentation abilities.
• Strong time management skills, and sharp attention to detail.
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to project management.