• To oversee the credit control function, to ensure reminder letters and statement of accounts (SOA) are sent out in a timely manner, attend to corporate clients (Insurers/TPA/MCOs/Companies) enquiries on outstanding bills / issues; and follow-up on corporate clients’ outstanding accounts.

• Attend to self-paying patients’ enquiries on outstanding bills / issues; and follow-up & Sending Reminder Letter for self-paying patients’ outstanding accounts and credit balance.

• To manage, coordinates and provide support to the BOFO relating to financial activities pertaining the patient bills.

• Review current policies & Standard Operating Procedures for Credit Control System and where necessary make recommendation in respect of enhancement. Corporate Debtors

• Timely follow up collections with corporate debtors in accordance with the KPI & credit term days set and update the outstanding status.

• Ensure monthly Statement of account (SOA) are sent out before 10th working day of the month for all corporate accounts.

• Working closely with the BOFO to ensure bills are sent promptly to corporate debtors to avoid any bill rejection by corporate debtors.

• Ensure corporate clients are being attended to in a prompt and friendly manner.

• For E-billing – work closely with BOFO on the extraction of the E-billing transactions, check on accuracy and completion of the required information given, and to submit to the respective corporate client who has embarked on this project, and to monitor collection follow up. Reconcile and report to corporate clients on any discrepancies that result in non-payment.

• Ensure reminder letters to companies on overdue accounts are sent out promptly and timely, and to execute the necessary course of action should the company defaults i.e. suspend the account or execute the Banker’s Guarantee.• Closely monitor the corporate clients’ security collateral, update the MCC, review periodically and request for Top Up Banker’s Guarantee (if necessary) to maintain the credit line.

• Any changes or updates on the corporate clients must be notified to the assigned Executive in charge of the Central Company module for update into the MCC.

Self-pay debtor

• Ensure reminder letters to self-paying patients on overdue accounts are sent out promptly and timely, and to execute the necessary course of action.

• Ensure all written and telephone enquiries with regards to outstanding bills issue are attended to promptly, efficiently, and ensure effective follow-up on specific requests.

• Participate in the financial counselling with selfpay patient to ensure that all forms of negotiations and discussions are communicated to the relevant parties.

• Working closely with debt recovery agency for the case unable to recovery at hospital level hence case hand over to them

• Attended to all the requirements and queries from the Debt Recovery Agency.

Receipting

• Ensure all payments received from companies are promptly and accurately posted in the MCC to avoid any unknown payment.

• Ensure all deposits and receipt payments are reconciled promptly in the MCC together with the bank statement obtained from finance department.

• To identify the corporate refund on the excess payment, prepare memo, and inform Finance department to prepare the refund cheque.

• To ensure the Payment Advice given by corporate client tally with Credited Amount and print out both to provide to BOFO to generate receipt in the MCC.• Perform small balance on debts with amount RM10.00 and below every month from the MCC.

• Attending unpaid transactions and recognizing untapped payments in the MCC and Bank Statements

• Prepare Patient Adjustment Forms where applicable for administrative discount for corporate clients, write-offs, transfers, refunds, etc, obtain approval from Unit Head Finance Department, and ensure timely processing and posting of the adjustment in the MCC.

Reporting

• To be prepare and update the monthly AR on the progress to Head of Finance Department

• Ensure the Daily Sales Outstanding (DSO) achieved the target

• To prepare Corporate Collection report monthly update handed to Unit Head, Finance

• To provide the TOP 10 Corporate/TPA and utilization Corporate/TPA report to Unit Head,Finance.

• Generate monthly AR related reports at month end and report to Finance Department /Unit Head of Finance Department / CEO on the AR Performance.

• To provide feedback on AR performance reporting to the Unit Head Finance Department/CEO on the outstanding on a monthly basis, and to bring to his / her attention immediately whenever an account is delinquent and non-collectable.

• Generate any other ad hoc reports required by the Administrator, Patient Administration for data analysis and reporting purposes.Others

• Identify the list of potential non recovery debts to the Finance Department to allocate the provision amount for bad debt write off.

• Prepare bad-debt write-off on all corporate clients’ unrecoverable outstanding debts to the Unit Head of Finance Department for review on a quarterly basis. Once approval is obtained, to ensure that the approved write off debts are promptly and accurately posted in MCC. He/She has to generate a purging report, do reconciliation to match against the approved and the actual write off from the system. Reasons have to be given on the variance for audit purpose.

• Coordinate and liaise with external lawyers on cases sent for legal proceedings.

• Maintain an updated record of corporate accounts under legal cases and follow up with the solicitors on the status of the legal proceedings.

• Ensures that the working environment is well maintained and kept in a clean and safe manner. Coordinate storage and disposal of patient’s financial folder, guarantee letters, and Banker’s Guarantee file.

• Performs other duties and tasks as assigned by the Unit Head of Finance Department.