Strategic Leadership
•⁠  ⁠Develop and execute a 3–5 year strategic growth plan.
•⁠  ⁠Enhance visitor experience while maintaining international animal welfare standards.
•⁠  ⁠Strengthen brand positioning within the Malaysian tourism sector.

Operational Management
•⁠  ⁠Oversee daily operations including animal care, engineering, facilities, retail, ticketing, and visitor services.
•⁠  ⁠Ensure full compliance with Malaysian regulatory requirements and safety standards.
•⁠  ⁠Drive operational efficiency and service excellence.

Financial Oversight
•⁠  ⁠Full P&L responsibility.
•⁠  ⁠Lead annual budgeting and forecasting processes.
•⁠  ⁠Implement cost controls and revenue optimization initiatives.

Governance & Risk Management
•⁠  ⁠Maintain internal control systems aligned with COSO principles.
•⁠  ⁠Ensure risk management practices meet Board expectations.
•⁠  ⁠Oversee compliance with wildlife, environmental, and tourism regulations.

Stakeholder Engagement
•⁠  ⁠Liaise with tourism authorities, regulators, partners, and community stakeholders.
•⁠  ⁠Represent the organization in industry forums and associations.