- To conduct market intelligence and analysis of existing customers to identify issues and potential;

- To seek additional business / new business from current customers via Tender or/and RFQ;

- To provide solution to customer requirements;

- Point of contact for Contract Management during negotiations, to solve contract disputes, contract renewals, cancellations and amendments;

- To conduct periodic performance management;

- To handle dispute management and be the key liaison between the customer and the internal resources;

- To improve and ensure current customer retention by proposing / implementing actionable strategies.